We have compiled a wide range of resources to coach you online. Covering the full gamut of service business expertise, our options include:
Learn what makes a great coach through an hour-long video and download a worksheet that details all the qualities of a great performance coach. Other coaching resources include training sessions on accountability, setting client appointments, and handling resistance with the relevant leadership qualities. Coaching videos for owners and managers are available as well.
Discover how Magic Moments work and allow you to make a personal connection with clients. A detailed worksheet outlines the process of cracking the “code” and understanding the specific challenges/victories of different types of customers when speaking with them on the phone. Our archives include Town Halls, Main Call Priority Script training sessions, and how to handle rescheduling clients as well as materials like the CSR Benchmark Self Inventory list and Building a Winning Options Sheet.
Sales coaching resources such as Convince Me Step Mastery, the Total Immersion System, Never Say “Can’t”, and other Sales Pro meetings are included. An archive of Sales Tech meetings are also available to Coaching Members. Learn how to actively listen to clients, build price options, create interest and desire, and about “Connecting to Find the Code”. We also provide Maintenance and Inspection Call Training and cover the use of deep cards for Level 4 Objections.
Online coaching provides a wide range of benefits to busy service contractors.
You may also want to consider our other helpful education resources. Feel free to sign up to participate in our:
Owner Resources, Sales Tools, and Business Management training videos and worksheets will help build your knowledge and confidence in selling services and running your business.
Join in on live training calls and video conferences with industry thought leaders that provide detailed overviews of topics and provide real world examples and demonstrations.
Worksheets, sales option sheets, and sales forms as well as examples of call back logs, management summary reports, job satisfaction surveys, and other important tools are available to help refine and improve your process.