Sign Up with Service MVP

At Service MVP, we offer three Coaching Memberships—Field Staff Growth, Field & Office Staff Growth, and Leadership – Whole Company. Each includes weekly training, daily coaching, and full access to our online E-Learning resources. As a Coaching Member, you can participate in live training sessions and be part of the call. Interactive guidance shows you what it takes to provide top-notch customer service. Your dispatch team, the frontline of your company, can receive the industry’s best training as well.

Receive Awards and Certifications

Awards and certifications may seem like titles, but they mean much more than that. An industry certification or winning an award in your field sets your company apart from the competition. It also gets the attention of a larger customer base. Our resources enable you to develop your customer service and dispatch operations using the most effective tactics in the industry. Since the Service MVP team comes from a background of award-winning, industry-certified service businesses, we’re here to share all our knowledge and experience to help your company reach the same level.

Watch Your Business Grow

Everything from multi-part CSR training and a telephone training evaluation to daily checklists, job priorities, and elements of a good call script provide the backbone to help your business grow. Learn how to reschedule clients, deal with late arrivals, and handle price scripts and billing objections. The sales techniques that we educate our Coaching Members on will help build your customers’ trust and ensure that your customer service representatives and dispatchers know their pain points. Employing these skills on a daily basis can lead to consistent growth and new sales opportunities.

Get Access to Hundreds of Courses

Train each CSR or dispatcher in marketing, the most effective way to handle customer concerns, and to follow a call script, with the range of options we offer. In the customer service segment, communication, a positive attitude, and shifting the focus when price objections occur are essential skills. Understanding the personal concerns of customers and addressing them in the most professional manner is critical for forging a connection in any situation. Our coaches will guide your team in learning this through high-quality training resources.

Enroll Employees

You can enroll every employee in your business in CSR & Dispatch live training. These are skills your staff will need to use in their day-to-day activities, and who are the backbone of your customer service and sales strategy. Train them using our Total Immersion course, live training sessions, audio educational resources, and E-Learning tools. These provide professional guidance to reinforce skills that improve sales and profits. Our simple sign up and enrollment process makes it easy to get everyone involved, trained, and accountable.

Monitor Performance

Becoming a performance coach takes training and practice. Service MVP can help you be a role model for your employees so everyone can work on a common goal. Weekly management summaries, call back logs, dispatch flow charts, call debriefings, and customer concerns and other forms are available. We also offer training schedules, daily checklists, telephone training evaluations, and answering service logs to track performance from the first day of training to a normal day at the office. This helps keep your employees accountable and informed so they can continue to improve.