Register for FREE to receive, The Fundamentals of Customer Service 101.
Course curriculum
- Welcome to the Fundamentals of Customer Service
- Be A Student of Your Client
- The Impact of Thanking Clients
- Use Your Active Listening Skills
- Clients, The Reason for Our Work
- Great Service Defined
- Personal Concierge Service
- Service On A First Name Basis
- Accepting Client Gratitude
- Explaining The Reasons Why
- Sharing Your Service Vision
I’m America’s Service Sales coach Joe Crisara, and I’ve been down the same path. For nearly 45 years, I performed services for clients just like yours, and like you, I suffered frustration & heartbreak, and I poured out the blood, sweat & tears it takes to survive. Over time, I learned to change how I did things so I got more traction and better results.
In this training, you’ll learn to create customer connections at the highest level possible using the science of communication and pricing so you can achieve the best results in the service business.